FRONT OF HOUSE STAFF NOT SO AVERAGE

摘要

THERE is no argument that we certainly still need strong customer service skills to be demonstrated by front of house staff, but deteriorating economics have pushed another set of skills to the forefront.Think of a restaurant or cafe this way: you arerunning a food production facility with a sales office attached to the front of it. The production team has to produce efficiently and consistently, while the sales team has to maximise the average spend of people who choose to occupy the tables and chairs.It has got to the point where what we call 'passive' service - simply waiting for a customer to ask for something and then give it to them - is no longer sufficient to maintain the financial health of a purely food and beverage-based business.