Service Initiatives

摘要

A decision to increase service parts warranties on higher value parts to 12 months for electrical parts and 24 months for mechanical parts when fitted by Heidelberg UK engineers is one of the first initiatives to result from Heidelberg's recently conducted Market Intelligence Survey.The survey looked at the printing industry's changing support requirements in the areas of Service, Service Parts and Consumables. The use of the combination of fully factory trained Heidelberg engineers and original Heidelberg parts is the best way in which to ensure Heidelberg equipment provides optimum productivity"It has become clear that anything that helps customers know they are operating securely and are maximising machine uptime is important in the current, difficult trading conditions," says Guy Elliott, Contracts Manager."This initiative is also supported by the simplification of our service contracts portfolio. There are now lower impression count threshold contracts, some reduced price options and an extension of our remote services, including eCall, a direct press to service link with no intermediate telephone call."