ISO 9001:2000 for service providers

摘要

According to the World Trade Organization (WTO), the value of world commercial services trade increased in 2004 by 16percent to USD 2,10 trillion. One way that organizations in developing countries can increase their share in the global market for services is by ensuring competitiveness through the implementation of a quality management system based on ISO 9001:2000, Quality management systems - Requirements. ISO and the International Trade Centre (ITC) have collaborated to develop ISO 9001:2000, A workbook for service organizations, which gives a methodology for organizations that decide to implement ISO 9001:2000, and possibly seek certification.