ISO 9001:2000 and the EFQM Excellence Model 'the floor and the ceiling of the corporate house'

摘要

The EFQM Excellence Model provides an overall management philosophy that supports a growth strategy. ISO 9000 represents nothing more than the minimum level of quality any customer should expect. The newly introduced ISO 9001:2000 takes into account business and process improvement, as well as customer satisfaction. But good as they may be, the ISO 9000 standards were never designed as key success factors for building an industry leader.