Janet brings a feminine touch to GBW's Customer Service

摘要

In her first few months as GBWs new Customer Service Manager, Janet Chirgwin has focused on building a professional team that's as passionate about getting it right first time, every time as she is. As a woman in a male-dominated industry she's certainly in a minority. However, Janet believes that experience and commitment are what really count in business, and she's got plenty of both. Janet's appointment at GBW, one of the leading manufacturers of PVC-U door panels and composite doors, followed a major restructuring of the company's customer service department which provided a dedicated team for each regional sales area. "This approach was definitely the right way to go, it was then just a case of further developing the team and embedding the procedures, which is where I came in,' explains Janet. 'For me, the first task was to reorganise the physical layout of the department to underpin the team spirit and improve workflow,' she adds. The six-strong team supports GBWs UK domestic and commercial customers and European markets, as well as the external sales force.