GLIK TO THE FUTURE: Field service management, way back when - and now

摘要

A lot can happen in 10 years, people get married, have children, move to a new job. This reality also holds true in the business world. Gone are the days of not having the tools to allow you to get on with your job, you have no excuse for poor service, you have to keep your customers happy and still make a profit. Therefore, taking advantage of today's technology is a must. You can solve problems quicker, track everything and schedule more work, all whilst providing your customer with better than "good" service. Steve's off to work, he picks up his Nokia 6230 and the company laptop, which weighs more than his dog (and doesn't have wifi) and leaves the house. After driving 30 minutes to the office to collect his paperwork, he finds out his first job of the day is to go and install a new consumer unit and carry out some general electrical maintenance in a block of flats owned by a large housing association. He sets off to the customer's site only to get stuck in traffic and lost in a diversion in the centre of an unfamiliar town. He calls the office to ask them to call and let the customer know he's going to be behind schedule.