October 1, 2003, marked the launch of new and improved services available to the public when dialing up the national public nuisance complaint hotline. Meanwhile, the EPA has also launched a round-the-clock initiative, encouraging people to take full advantage of its new website feature which allows visitors to file environmental complaints at the click of the mouse. Those who file will be given a registration number, enabling them to track updates to their report at any time. This new service is more timely and efficient than filing over the phone. Responding to the demands of the cyber-era, and aiming to improve the quality of service and provide multiple channels for people to file public nuisance complaints, the EPA has introduced Work Improvement Measures for Public Nuisance Complaint Management and has amended the following three work guidelines and standards: Environmental Report Center Hotline Answering Service Standard Operational Procedures and Telephone Etiquette Requirements, Work Guidelines for Public Nuisance Complaint Tracking and Double-checking, and Guidelines for Reviewing the Achievements of Local Environmental Agencies' Management of Public Nuisance Complaints.
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