DISRUPT OR BE DISRUPTED

摘要

For years, energy consumers have only engaged with utilities and retailers out of necessity - when they move house, when a bill is due or when there is a problem. Rapidly evolving technologies, however, along with an increasing need to conserve energy, has led to a new type of energy consumer. It's the needs and wants of this value-orientated consumer that Accenture has worked to re-define in The New Energy Consumer. Several aspects of the data from the last 12 months have surprised analysts, with managing director and Asia Pacific Lead for Aocenture's Utilities Industry Group Ann Burns saying the Australian energy industry has a real opportunity to engage with consumers in a different and meaningful way.