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Linking Humanity with Per for inability through Social - technical Systems Theory

机译:通过社会技术系统理论将人与人联系起来以实现无能

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摘要

It has become an unfortunate truism that most engineered change initiatives in organizations fail. One of the primary reasons that the expectations for especially large technological changes are so rarely realized is a lack of attention given to the necessary and unavoidable interactions that occur between technological and psycho-social dimensions of new system designs. In this paper, we build a theoretical argument for taking a broader approach to performability engineering that views the psycho-social dynamics as a critical aspect of successful organizational performance. We ground this argument on a socio-technical systems theory foundation that has been used for more than 50 years to explain technological change failures as well as to design and implement successful change initiatives that encompass all of the different elements of the system design within an organizational context. The paper concludes with insights into some of the benefits and challenges to applying a social-technical systems theory perspective to performability engineering in empirical settings.
机译:不幸的是,组织中大多数设计变更计划都失败了。对特别大的技术变化的期望很少得到实现的主要原因之一是缺乏对新系统设计的技术和心理社会维度之间必要和不可避免的相互作用的关注。在本文中,我们建立了一个理论上的论点,以采取更广泛的方法进行绩效工程,将心理社会动态视为成功组织绩效的关键方面。我们将这一论点建立在社会技术系统理论基础上,该理论已经使用了50多年,用于解释技术变更失败以及设计和实施成功的变更计划,这些变更计划涵盖组织内系统设计的所有不同要素上下文。本文最后总结了将社会技术系统理论的观点应用于经验环境下的绩效工程的一些好处和挑战。

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