Views of logistics service providers on modularity in logistics services

摘要

The objective of this paper is to increase understanding of the concept of service modularity and to present examples of applications of modularity approach in logistics services. This aim is pursued with an empirical case study, consisting of interviews of 25 logistics service providers (LSPs). Themes found in the literature are used in the interviews and in the analysis of the interviews. The findings show that the LSPs consider modularity as a useful approach, and examples of applications of modularity can be found in the logistics industry. In the future, modularity thinking has potential to become a valuable tool for responding to the challenges facing the logistics service industry, as customers' demands become increasingly diversified, and services, processes and organisational networks become more complex.