Caring for people who care

摘要

It came as no surprise to anybody (I don't think) that staff working in the NHS are not as happy as they could be. The results of the 10th annual NHS Staff Survey have just been published. While some of the results could have been predicted, the outcomes have much to offer in a number of ways. The NHS is the world's fifth largest employer; more than 100 000 of the 1.4 million NHS employees in England responded to the survey where they were asked to respond to questions about what it was like working for the NHS in England. The Picker Institute conducted the survey on behalf of the Department of Health (DH).The data has the potential to provide a rich resource of information that, if used, could provide a platform for understanding and improving how staff fare when working for the NHS and this in turn could help to provide better care for people. This only becomes a reality when the data gathered is used appropriately, when staff are listened to and action is taken.