Convergence Up Close: These real-world BPM, text mining and EII deployments demonstrate the value of uniting data and content. But which technologies are ready for your enterprise?

摘要

On the front lines of IT, dealing with both data and content is nothing new. Organizations have long had to correlate structured data with semi-structured and unstructured documents, e-mail messages, images and other forms of content in order to complete transactions, answer customer questions and make business decisions. What is new-or at least evolving rapidly-is the ability to easily tap into all forms of information to automate transactions, provide better service and gain deeper insight into customers and competitors.