Problems and Remedies in Performance Management:A Federal-Sector Perspective

摘要

Based on my experience in both privateand public-sector organizations, I heartily agree with Pulakos and O'Leary (2011) that there is too much emphasis on the formal,administrative aspects of performance management and too little on cultivating the daily dialogue between managers and their employees, which is the true essence of performance management. However, there are underlying obstacles to the effective implementation of performance management that are much more intractable and problematic and must be addressed. Foremost among these are managerial selection, accountability,and managerial courage. I have repeatedly observed flaws in these areas as serious detriments to performance management in both the private and public sector,but my discussion here focuses on the U.S.federal government because most of my work experience and research over the past decade has been in federal agencies.