Workplace violence covers a wide spectrum of incidents of aggression that may occur at work. One area of particular concern relates to holdups. This study reviewed all incidents of robbery (holdups and bag snatches) occurring in a quasi-government wagering organization throughout Queensland, Australia between 1990 and August 1993. The study covered 30 robberies, at 28 sites with 34 subjects, 22 of whom consented to complete a questionnaire related to the stressfulness and impact of the event. Most robberies occurred at opening or closing time, at sites situated on a main thoroughfare, predominantly on a Monday. Single males (n =15) or a pair (n =15) mostly carrying a gun were the perpetrators. Nineteen of the 22 victims attended critical incident debriefing and most found this valuable. Only one subject interviewed lost time for stress (and this was the fourth time she had been robbed). One subject not interviewed was hospitalized. Other subjects had minor physical injuries, but suffered emotionally for up to a year after the incident. Recommendations focused on the hierarchy of control (environmental and engineering controls in preference to people-focused change). Additionally training in the normal processes of grief and trauma was recommended.
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