Customer behaviour–based multi-objective approach for the recovery and remanufacturing of used products: application to smartphone reconditioning process

摘要

Abstract Smartphones are nowadays one of the most used electronic devices in everyday life. They are known to have an average useful lifespan between 18 and 24 months. Indeed, users are led up to dispose of them at the end of their lifespan, and buy last generation smartphones, increasing thus the electronic wastes. To reduce the environmental issues, we propose in this paper to extend the useful lifespan of smartphones based on recovery and remanufacturing options. The developed remanufacturing policies aim to determine the best decisions to ensure the required level of smartphone performances, with the customer profiles and the recovery and remanufacturing center capacity. We propose a new heuristic which constructs a feasible plan for the recovery and the remanufacturing of used smartphones and determines the grade to achieve for each customer, minimising the economic and the environment generated costs.