Improving the use of IT in the NHS

摘要

A combination of things are required for such a response, but it made me thinkthat ratherthan justbeingaboutthebigtechnicalthings.such as shared global banking networks, it was also because of the little things, like the fact that my mobile phone number was up to date and that someone had the vision to use what is probably a relatively simple algorithm and alert system to save what, I imagine, has been millions of pounds of defrauded money. Eitherway, I was impressed with the way in which my bank used information technology to make me feel valued as a customer.