PRODUCT SHOWCASE Q&A

摘要

Hospitals and health systems have had to make lightning-fast changes to operations to cope with COVID-19. In which ways is your solution helping providers in the face of the pandemic? Even before the pandemic, healthcare consumers have always appreciated the digitization of many healthcare processes. Healthcare consumers always expect a digital experience similar to that of any customer-obsessed industry. The pandemic has changed the healthcare industry a lot. Also, it has generated a lot of awareness around the change in operations, especially the ones that need to be digitized. Previously, digital engagement was not the highest priority among the healthcare industry; it was more like a "nice to have" experience, but now it is more business-critical. What we have seen in the course of the last few months is that the healthcare industry can no longer have the privilege of being a bit of a lagger in the digital aspect; the expectations of the healthcare consumer is that during these times, and going forward, the digital experience and documents will be the primary form of engagement. Whether it is forms processing, document signing, researching, or approvals to processing insurance documents, expediting these processes has become extremely important. With the help of our PhantomPDF PDF Editor solutions and its various features, many of our healthcare customers have been able to lay this basic foundation towards document digitization. For healthcare providers, any clinician or patient experience, whether it is filling out medical forms, the doctor providing care instructions, signing consent forms, etc., can now be taken care of, digitally. Our HIPAA-compliant PDF solutions help the healthcare sector to improve employee productivity with daily documentation, and also improve the experience with documents within the hospital during these COVID-19 situations.