Pediatric Care: At Nemours Children's Health System. Leaders Were Prepared

摘要

Even as the leaders of patient care organizations across the country scrambled to retrofit their clinical operations to meet the demand for remote care via tele-health as the COVID-19 pandemic hit the U.S. full-force this spring, the leaders of at least one organization were already totally prepared for the moment. At Nemours Children's Health System, the Wilmington, Del.-based integrated health system with hospitals in both Wilmington and Orlando, and clinic locations across several states, senior executive and clinician leaders had already been executing on improving the patient and family experience for years.