Remote Services: From Reactive to Predictive Support

摘要

Laboratory diagnostic instrumentation has long been critical to delivering accurate and consistent results. Connecting instruments to the Internet to deliver remote diagnostics and services has proven to be a valuable conduit to deliver prompt service and enhanced operator satisfaction. Instrument connectivity provides real-time access to instrument performance, improving issue investigation, root cause analysis and resolution. Remote diagnostics has a direct impact on enhancing laboratory productivity. With the ability to review data instantly and use of automated tools with the ability to interpret instrument logs, service engineers can promote effective troubleshooting leading to decreased resolution time. Data mining tools allow for the statistical evaluation of data and provide important insights on assay performance and lot-to-lot variation on a real-time basis. Laboratory technicians meanwhile can avert the need to wait for a service engineer's visit and can expect faster resolution of their issues. Smarter integration of instrumentation software and remote diagnostics can help track critical instrument error conditions instantly, allowing proactive response from service engineers.