Creating and Measuring Value in a Corporate Library

摘要

Corporate information consultancies only become meaningful and valuable when they have a business impact on the company. At the Novartis Knowledge Center (NKC), we wanted to know if our efforts were measurably helping Novartis thrive within the competitive environment of the global pharmaceutical industry. We began by carefully examining what we've been contributing to the company's top priorities. We realized we needed to think of ourselves as entrepreneurs and find opportunities to add value by identifying who our customers are and where our company invests the most money. By aligning our efforts with these heavily invested areas, we could start to see how our services affect the company's initiatives.