As a consultant specialising in disputes and problems between clients and customers, I see many different issues that have arisen through misunderstandings and lack of accurate specification, inexact contract wording and, often, over-reliance on the goodwill of one party or the other.It is fair to say, that I never know what the next email or telephone call will bring. I have to remain 100 per cent impartial, otherwise I could not do my job. Any suggestion of bias would render my reports and findings unacceptable to a court or dispute resolution tribunal. I follow due protocol, as laid down by regulation, but I also follow my own strict code of practice to ensure that I maintain due compliance, and that I do and say nothing that could jeopardise my commission.
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