Learning from language problem related accident information in the process industry: A literature study

摘要

Misunderstandings due to language problems are emerging as an underlying causal factor in a wide variety of occupational accidents. Implicated in this are language proficiency and literacy, but also readability of instructions. Coupled to these is the fact that the global workforce holds more migrant workers than ever before, and there are a growing number of multi-lingual shop floor environments, especially in the transportation and health care sectors. The term 'language problem related accident' (LPRA) is proposed here.