Advocacy, Motivational Interviewing, and Active Listening Help Cohesion of Case Management Process

摘要

Through all the changes in health care and the evolution of new care delivery models, a foundational element continues to be the case management process. Consisting of several iterative or cyclical steps (as opposed to being linear), the case management process is inherently client-centric, as it identifies, implements, and evaluates the effectiveness of care, treatment, and other interventions in pursuit of the individual's goals. No matter how familiar the case management process may be, even experienced board-certified case managers can benefit from contemplating each step to appreciate how this process encompasses a holistic approach. Anchored in evidence-based practice, the case management process addresses the medical, physical, emotional, financial, psychosocial, behavioral, and other needs of the patient or the "client" receiving case management services, as well as his or her support system (including, but not limited to, family members). As we contemplate the case management process, we see how certain attitudes and actions-among them advocacy, motivational interviewing, and active listening-enhance cohesion among the nine steps, as identified in the Case Management Body of Knowledge (CMBOK), developed by the Commission for Case Manager Certification.