Communication: a matter of life and death: historical lessons are a standard for the future.

摘要

This tragic aviation example teaches the HC industry about ways to save more lives. After the Tenerife disaster, the airline industry developed a model called "Crew Resource Management (CRM)," which medicine has adopted. "CRM is about how human factors affect critical decision making factors—the effects of fatigue, expected or predictable perceptual errors, as well as the impact of different management styles and organizational cultures in high-stress, high-risk environments. CRM training develops communication skills, fosters a more cohesive environment among team members, and creates an atmosphere in which junior personnel will feel free to speak up when they think something is about to go wrong."