"911, what is the exact location of your emer-gency?" This statement is repeated hundreds of thousands of rimes every single day. Since the 1980s, the use of 911 has become the predominant way that our customers access us. Most of the time, although the callers may be having the worst day of their lives, the majority of calls are rhankfully not life and deam emergencies—except for the ones that are. In rhe most extreme moments of chaos, 911 call takers, dispatchers, and tele-communicators are our nations first, firsr responders.
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