Efficient Care of Oversea patients in Clinical Practice with a Focus on the Conflict between Healthcare Providers and Interpreters

摘要

Purpose: This study aims to dissect the conflict between healthcare professionals and interpreters during oversea patient care. Patients and methods: For the quantitative and qualitative analysis, 2 in-depth interviews and surveys were conducted with 33 healthcare providers and 37 interpreters. Results: The presence of conflict between the two groups was confirmed, and was classified into task conflicts, relationship conflicts and process conflicts and other conflicts like culture related and patient-system related conflicts were newly observed in this study. The causes of each included a lack of knowledge of oversea patient culture, the interpreter employment system, and the hospital medical service system Conclusion: The roles and responsibilities of healthcare interpreters need to be clearly defined. A more specific educational model on the skill of communicating through an interpreter needs to be developed, and efforts should be made for the improvement of oversea patient medical service systems.