The Quality Management Systems and the Great Potential Represented by the Neiva Hotels for their Implementation

摘要

The establishment of establishments dedicated to the provision of accommodation services in the city of Neiva, capital of the department of Huila, has increased significantly in the last decade. This increase has generated a heterogeneous offer and without apparent union. The establishments demonstrate to the extent of their abilities, a management executed from different aspects or criteria and contemplate different interests, in some cases there are no clear objectives, and this has an impact on the provision of the service and in the same way on the perception that the client has. from each of them. The hotel sector of Neiva represents a very high potential for the design and implementation of Quality Management Systems (QMS) appropriate to each organization which makes them the ideal tool to structure the management based on their processes and give them a strategic advantage to achieve its objectives without losing sight of the satisfaction of all the groups of interest and contributing to the productive bets of the department and the city.