Survey Study on Enterprise Software Evaluation in SMES in Kazakhstan

摘要

The survey study in the current paper was performed to determine quality evaluation procedures for enterprise software packages used in Small and Medium Enterprises (SMEs) in Kazakhstan. Insufficient or misleading information about specialized software is a big problem businesses often don't discuss openly. Some managers are forced to spend time determining if the software is appropriate for their business without a trial period, because there is a lack of entry-level information about the new enterprise software. Business owners without the appropriate technical knowledge often miss crucial indicators in the software substitution process. Thus, the survey investigates the types of enterprise software used and who selects SME software in Kazakhstan businesses. The study represents three different criteria such as satisfaction, understanding and efficiency. Organizations rated their experience with enterprise software using these metrics. The results from the survey provide important insight to software vendors and organizations that develop enterprise systems in the surveyed region.