Consumer Preferences for Cut Flower Guarantees

摘要

Due to cut flowers perishable nature, postharvest longevity and quality are very important traits to consumers. One means of communicating quality to consumers is through the use of guarantees. The aim of the present study was to investigate the importance of guarantees for different occasions and retail outlets. A survey was used to investigate consumer preferences. The survey was administered in person in Minnesota and Texas and online throughout the greater United States. Results indicate occasiondoes impact the importance of guarantees. Guarantees are the most important for appreciation/thank you and get well occasions when compared to day brightener/just because occasions. Additionally, results suggest that guarantees are more important for generalized retail outlets. However, most participants believe the best cut flower guarantees are found at specialty retail outlets such as florists and online sources. The type of retail outlet also impacts consumers' feelings about the ease of redeemingguarantees. Overall, results suggest that occasion and retail outlet both impact consumer preferences for cut flower guarantees.