Asset Intelligence and Predictive Analytics Top Wish Lists

摘要

A recently published Aberdeen Group research document, "State of Service Management: Outlook for 2013", indicates that leading service organizations are placing increased emphasis on solutions that will increase profitability and maximize value. Concurrent with this increased market-wide interest, Clockwork, a global leader of predictive analytics solutions for enterprise asset management (EAM), recently launched its Insight LCM platform that provides a new way to maximize uptime, and increase availability over the life cycle of an asset, at an unparalleled level of detail and speed, resulting in a holistic approach to decision support. "Service organizations are continuously evaluating the options to aid their transformation from reactive to preventive and predictive service. Therefore asset intelligence and predictive analytics products, such as Clockwork's, are near the top of the solution wish list for 2013," according to Aly Pinder, Senior Research Associate for Aberdeen's Customer Experience and Service Management Research practice. "With the aid of these solutions, and a more predictive service model, organizations are looking to reduce their service cost, and deliver additional value to customers by maximizing uptime and increasing asset availability."