Libraries hold fundamental the need to provide their services in ways that protect the privacy of their community members. We go to great lengths to ensure that no third party can find out what a patron checked out, what she read in the library, what questions he asked of a librarian, or what answers were given. This concern for patron privacy must be embodied in the policies and procedures of the library and by any of the technical systems involved in supporting the library's services. Since libraries depend heavily on technology for almost every aspect of their internal work and for the provision of content resources and services to their patrons, it is essential that they look closely at how these products handle any data related to patron interactions.
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