DEVELOPMENT OF AN AFTER-SALES SUPPORT INTER-ENTERPRISE COLLABORATION SYSTEM USING INFORMATION TECHNOLOGIES

摘要

This research paper discusses a manufacturing support system which supports not only maintenance services but also consulting services for manufacturing systems consisting of multi-vendor machine tools. In order to do this system enables inter-enterprise collaboration between engineering companies and machine tool vendors. The system is called "After-Sales Support Inter-enterprise collaboration System using information Technologies" (ASSIST). This paper describes the concept behind the planned ASSIST, the development of a prototype of the system, and discusses test operation results of the system.