Communication tools such as e-mail and bulletin boards are essential for sharing thoughts and ideas in a community such as a section-transverse project team in a company or a grassroots organization on the Internet. However, knowledge created through such communication is difficult to extract, organize, and maintain.We have therefore proposed a new knowledge management model for extracting knowledge from communication and stimulating communication by sharing knowledge. Using this model, we have developed a platform for community-based collaborative knowledge creation. A prototype system has been experimentally used in Toshiba. The experiment has verified that the model works effectively for community knowledge management.
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