The business process plays an important role in an organization in achieving its goals. An organization makes a profit or loss depending on effective management procedures. Thus, in response to changes inside and outside the organization it needs to improve and optimize its processes for survival and competitive advantage in the market. Business Process Improvement (BPI) is a way to improve the existing process by using process redesign heuristics. In this paper, the adaptation of BPI methodology is used with redesign heuristics and integrated simulation to measure the influencing factors. An effective number of parameters for improving the performance characteristics of this process are proposed by considering those which affect the slow service response time and impact on queue times. The cycle time, the time taken to complete the task, the cost of operation, and the queue time, are shown in the test results of the simulation process.
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