Behind the glass curtain

摘要

INTEGRATED SYSTEMS ARE RARE in the world of e-business. Typically customers will order a company's product on the Web without knowing if the product is in stock. Furthermore, they have to go to one Web site to browse, another site to buy, another to check shipping status, and yet another one for user assistance. And at each and every stop, they often have to provide their names, mailing addresses, and phone numbers.