Determining quality for online activities. Methodology and training of online tutors as a challenge for achieving the excellence

摘要

The aim of this paper is to analyze why eLearning initiatives do not achieve the desired goals and, consequently, to design a quality framework for eLearning. In this framework, the active role of online tutors will be shown as the cornerstone for the excellence in eLearning activities. Finally, the working methodology of online tutors will be explained, as so as the training program to be followed by those who desire to become online tutors.