Evaluation of awareness and use of emergency access numbers in Delhi

摘要

Emergency services in the city of Delhi are, at present, accessible through 3 different telephone numbers: 100 for police, 101 for fire services and 102/1099 for centralized accident and trauma services (CATS) ambulance. In many countries, such services are accessible through a single number called the universal emergency number (UEN). For example, in the USA, this number is 911' and in most of Europe, it is 112. A single 3-digit number is easy to remember and can be dialled quickly, and its use ensures that response services dispatch the appropriate team to the site of an emergency. The use of different numbers for different services can lead to a delay in appropriate assistance if the incorrect number is called by a bystander.