Your receptionist is irritated, and the client on the phone can tell. It's a prescription refill request, but the doctor didn't include refill information in the patient's record. Now the receptionist has to leave the desk, find the doctor, and ask ifthe pet is approved for a refill. The doctor must look through the record to refresh his memory. The client waits on the phone. Everyone is aggravated. It doesn't have to be this way, says Brian Conrad, CVPM, practice manager at Meadow Hills VeterinaryHospital in Kennewick, Wash. A few tweaks to your paperwork procedure and front-desk efficiency, and refill rage will be a problem of the past. Keep in mind that refills are a prime product for clients to price-shop. "The easier we make this, the more likely the consumer will be to buy the medication from us," Conrad says. Here are six steps to refill relief:
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