One of the most challenging management frustrations for veterinary practice owners and managers is inconsistent employee performance. Why do some employees excel while others lack initiative in the workplace and demonstrate poor attention to detail? Employers and managers often think these employees lack motivation or have a poor attitude, which is not always true. The real issue in many practices is lack of willingness to accept responsibility — that is, lack of accountability. All too often, employees are not held accountable for their inadequate job performance.
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