Bridgestone seeking US $600m for IBM computer 'chaos': IBM offers robust defence

摘要

IN A FILING SUBMITTED with a US court, Bridgestone Americas has described the implementation of a new companywide computer system as bringing chaos to the tyre maker. It is now seeking US$600 million in actual and punitive damages from the computer system's supplier, IBM. The tyre maker alleges in the 63-page complaint given to the US District Court in Nashville, Tennessee on 12 November that the integrated SAP OTC (order to cash) system it received from IBM for more than $74 million "was not as represented and quickly began damaging the customer relations it was intended to improve."