Maybe you read the title and said, "No, this job of mine is complicated, this business is complicated, and it's getting worse!" Maybe you've even thought about going off on your own and becoming a "one-person show." Many of the businesses I patronizeforget about the simple basics. I have a friend who describes business by saying, "Take care of your customers, take care of your people, count your money." Too simplistic? Maybe. But let's take a look at where we've come from in business.
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