SURVEY REGARDING PROCESS APPROACH AND QUALITY MANAGEMENT SYSTEM IN SMALL AND MEDIUM ENTERPRISES IN ROMANIA

摘要

The current article presents research results stemming from an investigation performed in Romania, with the target of clarifying the process approach concept, which is a defining element in the transition towards a quality management system; our research emphasizes how the phenomenon is perceived and used by managers in their activity unfolding in SMEs. The study involved 300 SMEs and is part of a larger attempt at determining improvement modalities within SME processes, as factors impacting both their development and constant adjustment to the external conditions of the organization.