Last year, I personally got involved with a veteran tire dealership owner and his family who had over 25 years in the business. One day, his wife related the challenges they were experiencing in the business. She was very dedicated, but very frustrated that they worked so hard and didn't see the business ever giving them enough free time. They also felt it was not paying them enough money for their time. They were at the shop all the time, were stressed out, and didn't see the light at the end of the tunnel. They had tried setting some new goals to change their life and business, but after a few months, they went back to doing what they had always done. Why? I asked if they had written down what they needed to do, and the answer was no.
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