It's a new day: business and technology converge to meet the needs of a changing industry

摘要

In an unexciting business that intrudes on the public's consciousness only rarely, people take the nation's electric utilities for granted as part of the gritty infrastructure that keeps the economy going. The hazards of deregulation, which have been amply described over the past several years, thrust the industry into the limelight. Consumers suddenly found their trusted local utility was no longer acting like a beneficent provider of energy. It was one of those hateful business trusts that expounded the age-old warning of the marketplace, "Let the buyer beware!"