Benchmarking in Italy: the first case study on personnel motivation and satisfaction in a health business

摘要

This paper presents the findings and conclusions of recent exploratory research the author has guided in a huge Health Business. It concerns the first Italian benchmarking project on personnel motivation and satisfaction in the National Health Service. Data from the operators were collected through an auto-compilation questionnaire, and the paper shows first the methodological approach chosen, and then depicts the results and the consequent therapies coherently with the issues raised in the survey.