Focus on your world 1st, outside world 2nd Determine business' ills by looking within

摘要

The stronger the business you build, the better that business withstands the negative forces occurring outside it. But you can't build a stronger business unless you focus on it first, the outside world second. Next month marks 36 years that I've been reporting on the automotive repair industry. On the one hand, each year reminds me how much I have yet to learn. On the other, the experience also reinforces how easily tire dealers and service shop operators are distracted by factors they can't control.