Using a Web-based Patient-Provider Messaging System to Enhance Patient Satisfaction Among Active Duty Sailors and Marines Seen in the Psychiatric Outpatient Clinic: A Pilot Study

摘要

Patient satisfaction is imperative in providing safe, effective, and quality patient care. Several articles have examined the effect of a secure on-line communication system in the primary care setting to improve the delivery of patient care. This article describes the use of an asynchronous Web-based messaging system in the psychiatric outpatient setting to enhance patient satisfaction among active duty military service members.