Understanding and documenting the work processes of an organisation is the starting point for any strategy for records management. But it is not only records management which begins with work process analysis. The starting point for the ISO 9001:2000 Standard for quality management is identification and analysis of business processes. The new generation of quality systems Standards are oriented to processes rather than key indicators. This means contemporary quality assurance systems or continuous improvement regimes are embedded in what organisations are already doing, instead of adding another layer of management requirements to them.
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机译：了解和记录组织的工作过程是任何记录管理策略的起点。但是，不仅是从工作过程分析开始的记录管理。 ISO 9001：2000质量管理标准的出发点是业务流程的识别和分析。新一代质量体系标准的重点是过程而不是关键指标。这意味着当代质量保证体系或持续改进机制已嵌入组织已经在做的事情中，而不是在组织中增加另一层管理要求。
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