Over the past 15 years, thousands of Australian organisations in both the private and public sectors have used the Australian Business Excellence Framework to stimulate and guide their approach to business improvement. Research has shown that the results of this activity varies between organisations that have reached leadership in their respective sphere of operation, to organisations that can attribute their survival in difficult times to the Framework, through to organisations that can show little for the time and resources expended. Why is it that this variation of results occurs? Here the research data becomes less definitive, however, a number of common characteristics are identifiable in organisations that have applied the Framework with success. SAI Global Professional Services has published a new Handbook titled Using the Australian Business Excellence Framework to Achieve Organisational Excellence - A How to Guide. The Handbook aims to define and explain these characteristics as organisational competencies that are pre-requisites for effective adoption of business excellence concepts.
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