Internet- or 'cloud'-based tools, are making their way sanctioned or not – into more and more workplaces. Two records management experts suggest how organizations can leverage their benefits while mitigating their risks.

摘要

erhaps no technology buzzword has engendered as muchdiscussion in records management circles as Web 2.0. It's beenhailed as everything from the solution to all of our informationmanagement problems to the death of records management as adiscipline. It's been the target of extensive discussion on a numberof records-related e-mail lists, including those based in the UnitedStates, the United Kingdom, and Australia. And it's even the sub-ject of a book by Steve Bailey, Managing the Crowd: RethinkingRecords Management for the Web 2.0 World. (See a review of thisbook on page 50.) But what is Web 2.0 and why should organiza-tions care about it?